Frequently Asked Questions
What we do (and what we don’t)
Do you replace zippers?
Yes
But what about snow jackets?
Yes, jackets too. Most of the time.
And do you shorten trousers?
Yes
And skirts?
Yes. If it can be sewn, we can usually do it. With a few exceptions!
But do you also make dresses from scratch?
Of course, that’s mainly what we do
But what if I need curtains for my home?
Just choose the fabric and we’ll sew them for you.
My son is getting married tomorrow and he needs his shirt sleeves fixed!
We’ll take care of it… with a small extra charge for the urgency.
I also need the seats of my speedboat redone!
Well, let’s not get carried away! But we do know some great upholsterers in the area!
My lawnmower bag tore. Could you just give it a couple of stitches on the machine?
Now we’re talking nonsense, right? Right?
Anyway, even if we wanted to, our machines are delicate, precision work tools. For these kinds of jobs, there are special machines that we don’t have in the workshop.
Delivery Times
How long will my order take?
On average, from 1 to 3 weeks, but depending on the order queue and the complexity of the work, delivery times may vary. In any case, we’ll call or send a message as soon as it’s ready!
Why does it take so long even for simple work?
The waiting list of clients is quite long, and we want everyone to receive their order according to the delivery sequence.
But I’m in a real hurry because I’m leaving for vacation tomorrow!
We’re happy (and a little jealous) about your vacation! If it’s truly important, with a small extra charge we can process your order as an “urgent” request and start it in the first available slot.
Why do I have to pay more for urgency?
Because handling an urgent job means moving it ahead of others who are still waiting. And everyone loves skip-the-line passes at amusement parks, right?
On top of that, working on something urgently often means skipping lunch or getting home very late. This helps us understand who truly needs it and who doesn’t. Unfortunately, it has already happened that jobs requested “urgently” were picked up several weeks later.
Is the urgency fee applied per garment or for the whole order?
Within reasonable limits, it applies to the entire order, which may include more than one garment. However, each case is evaluated individually.
Modalità di accettazione
Do I need to wash the clothes before bringing them in?
Yes. No ifs, ands, or buts. It might seem silly to point out, but someone once showed up with clothes “not that dirty, worn only 3 or 4 days.”
Do I need to fold them?
No worries. This isn’t an origami class. Just make sure they don’t look like they’ve been through a fight with a polar bear.
Can I bring them in any bag or sack?
Of course! From an Ikea bag to a grocery sack. Though we’d probably avoid the black trash bags.
Can I drop things off multiple times on different days?
Yes! No need to empty your wardrobe in a single mission. Stop by whenever you like—we don’t require a subscription.
What if I’m late for the appointment?
No problem—we’re not strict teachers at schools. At most, we’ll give you a pop quiz on the season’s fashion color. But if you’re late for a Saturday appointment, you’ll owe us at least a coffee as a forfeit.
Can I bring a friend?
Yes, we’re happy when friends come along. As long as they’re not a defense lawyer speaking on your behalf or, worse, a wannabe tailor trying to teach us how to do our job.
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